8ojl FAQ – Answers to Your Most Common Questions

No. Each person is allowed one account only. Registering duplicate accounts is a breach of the Terms and Conditions and can result in all related accounts being closed with balances forfeited. If you've forgotten your login details, contact support rather than creating a new account.

For KYC verification, you'll need a valid Philippine government-issued ID — such as your PhilSys national ID, UMID, passport, or driver's license. Your name and date of birth on the ID must match what you entered during registration. The team will guide you through the submission process when it's required.

Email [email protected] from your registered email address and include your registered mobile number. The support team will verify your identity through a secure process and assist with account recovery. Do not create a new account in the meantime.

Contact the support team at [email protected] to request a contact detail update. For security, changes to registered contact information require identity verification before they take effect. This prevents unauthorised changes to your account.

8ojl accepts deposits in Philippine Peso via InstaPay, PESONet, bank transfer from major Philippine banks (BDO, BPI, UnionBank, and others), and local e-wallets including GCash and Maya. All deposits must come from a payment account registered in your own name. Credit cards and cryptocurrency are not accepted as deposit methods.

Most deposits via InstaPay reflect within minutes. Bank transfers through PESONet may take longer depending on your bank's processing schedule. E-wallet deposits are typically processed quickly. If your deposit hasn't appeared after a reasonable period, contact support with your transaction reference number.

No. Third-party deposits are not accepted. All payments must come from an account registered under your own name. This is a security and compliance requirement. Deposits from accounts registered to other people may be returned and could trigger a review of your account.

Minimum deposit amounts may vary by payment method. Visit the Deposit page for the current minimums applicable to each payment option. All amounts are in Philippine Peso (₱).

Log in to your account and go to the withdrawal section of your dashboard. Select your preferred payment method, enter the amount in PHP, and confirm the request. Withdrawals are processed to the account registered under your verified name only.

Processing times vary by method and may depend on the completion of account verification. Verified accounts generally see faster processing. If your withdrawal is taking longer than expected, contact support at [email protected] with your withdrawal reference number.

Common reasons include incomplete KYC verification, a mismatch between your registered name and the receiving account, an outstanding identity check, or the account being under a temporary restriction. Contact the support team if your withdrawal was declined and you need clarification on the specific reason.

8ojl covers a wide range of sports markets suited for Philippine players — basketball (PBA and NBA), boxing, volleyball, football, esports, and international events. Pre-match and in-play (live) betting are both available. Visit the Sports or Betting sections for current markets.

All games on 8ojl use certified random number generators (RNGs) for slots and table games, and live casino tables are operated in real time with real dealers and physical equipment. No game guarantees a win — outcomes are determined by chance. Play within your budget and treat gaming as entertainment.

Sports betting (pre-match) means you place your bet before the event starts. Live betting (in-play) allows you to bet while the event is happening, with odds that update in real time as the game progresses. Both are available on 8ojl across supported sports. Live betting odds change quickly, so it helps to be familiar with the sport you're following.

8ojl offers a full casino library including hundreds of slot titles, fish shooting games, and a live casino section with baccarat, roulette, blackjack, and other table games played with real dealers. See the Slots and Fish Games pages for details, or browse the full lobby after logging in.

Yes. The 8ojl app is available for Android and iOS. It uses the same account credentials as the website and gives you access to the full platform including sports betting, slots, fish games, and live casino. Visit the Download page for installation instructions.

Try clearing your browser cache and reloading the page. If you're on the mobile app, close it fully and restart. Check your internet connection — a slow or unstable connection can affect live game streams in particular. If the issue persists, contact support at [email protected] with a description of the problem and your device type.

Yes. You can access your 8ojl account from your desktop browser, a mobile browser, or the 8ojl app using the same login credentials. Simultaneous sessions on multiple devices may be limited for security reasons — logging in from a new device typically triggers an OTP verification step.

Log in and go to your account settings. Under Responsible Gaming or Account Limits, you can set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately. Increasing a limit involves a waiting period to prevent impulsive decisions. See the Responsible Gaming page for the full list of available tools.

Self-exclusion suspends your ability to deposit and bet for a chosen period. It's designed for players who feel their gaming is becoming a problem and need a firm boundary. Once applied, self-exclusion cannot be reversed until the period ends. You can apply it through your account settings or contact support at [email protected] to have it applied immediately.

Use the tools on 8ojl first — set a deposit limit, apply a cooling-off period, or request self-exclusion. Talk to someone you trust about what you're experiencing. For platform-level support, email [email protected]. Review the Responsible Gaming page for the full self-assessment checklist and a detailed overview of all available tools. Gaming should be entertainment — if it stops being that, it's okay to step back.

The minimum age to register and play on 8ojl is 21 years old. This applies to all players in the Philippines. Age is verified during registration and may be checked again through KYC document verification at any point. Accounts found to belong to underage players will be closed and any balance returned.